September 12th, 2008

IP遭遇防火墙,申请LP退款终于成功了!

Category: SEO, 博言, 技术, 统计, Author: 阿七, Popularity: 6% [?]

IP遭遇防火墙,申请LP退款终于成功了!

 

       8.18那晚,终于忍不住,买了Lunarpages美国主机 ,后来的好几天还很高兴。前些日子,也写了几篇相关的文章:这几天研究LP,建设FlashPic.cn中 ,也遇到了LP主机安装Phpcms出现500错误 的问题。

      500错误是LP主机不允许777属性,而国内一些程序要求777属性和临时网址造成的,这个到不是多大问题,不过用了一周之后,出现IP被中国的防火墙拦住了。这个问题大了,我通过代理只能远远看到FlashPic.cn的样子,不能管理。(后来因为这个问题,我了解到一个新名词:VPN,而且现在找到一个比较好用的免费VPN,这或许是以外之得。)

      遇到这样的问题,于是我报告LP。在几天交涉换服务器未果后,我决定申请LP退款。其实之前我也考虑过再购一个独立IP,或VPS服务,不过还是思量之后否决了。

       因为LP有言在先,不满意,30天内退款。几天的等待之后,我终于收到了退款的回复。“除一个域名(FlashPic.org)费用外,全额退款”,这也实现了LP的承诺。

      我想说的是:LP好样的!同时也有点感触,如果你想要没一款国外的主机,不要看大家说地多么好,多么优惠,先考虑问题周全。如果想建一个英文站,国外主机还是不错的!

附我与LP来来回回的Tickets:

1. 0904最初我的申请:

After several days of time thinking, I carefully apply for a refund, please review!

These following reasons:
1. After several days of experience, I feel I do not fit your basic host;
2. I do not have more money to buy an additional independent IP, or VPS services;
3. I like the process is not very suitable for Phpcms, and often occurred 500 wrong;
4. My English is not good, communication is a problem;
5. The final and most important, the service responded too slowly, and I last Saturday the problems up to now have not yet been resolved. This I can not be tolerated.

Urged to deal with my request for a refund, a refund to my PayPal account: ******.

please review!

 

2. 0906两天后没有收到回复,由于急,又去一文:

Please reply as soon as possible, do not delay!
If did not receive your reply in two days,, I will think that you are delaying time, and I will find paypal.com to mediate the deal, request a refund!

3. 0909终于有回复了:

Hello,

We apologize for the delay in responding to your ticket. We answer tickets in the order received. The ticket system queue is automated and based on the time of the last submitted entry. Replying to your ticket before a representative responds will move your ticket to the end of the queue, and unfortunately delay us from addressing your issue in a timely manner.

Please note that the billing department is only available during regular office hours
Monday through Friday so it may take longer to receive a reply compared to support or sales.

Before we can proceed with your request we will need the following:

For security purposes to confirm you are the account holder, please provide the following:

cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:

This request is for security reasons only.

If you do not have a credit card on file for your account please provide:

cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:

Thank you.

Best Regards,

4. 0909我马上回复:

cPanel username: ******;
The primary domain on the account: ******;
First and last characters of the password on file: *,*;
Your full postal mailing address: ******;
Telephone number: ******.

Please give me the response recently.

Thanks!

Best Regards,

 

5.  0911LP的回复:

Hello Beach,

Thanks for getting back to us with that needed information. It seems you left out the postal zip code as listed for the account. Please provide this to complete the security verification process so we can proceed.

Also because we appreciate your business we would like to offer you a discount on your total renewal bill of 50% off.

Your total renewal cost is currently $166.80.

Your new renewal cost less 50% is $83.40.

If you would like to accept this offer and continue your services here with us, please reply to this email and we will apply the 50% discount immediately.

Thank you for choosing Lunarpages, and have a great day!

Best Regards,

Randy Tarpley

6. 0911当天回复,由于上文回复说调解到打折前的金额50%的退回,我没有同意。我的回复:

My postal zip code :******.

I bought The Basic Hosting Plan, so can I get 100 percent of the money refunded except the domain registrations fees?

lunarpages.com/desc/moneyback.htm writes:
“If you are not completely satisfied with our service, we will gladly give you a refund.Please note, setup fees and domain registrations are non-refundable.”

Please response immediately.

 

7. 0912LP的回复:

Hello,

Thanks for providing that needed information.

Yes you are within the 30 day money back period so you would be eligible for a refund minus the domain registration fee of $9.95 so your refund would be $108.85 and would need to be issued to your paypal account as that was the original payment method used.

We were hoping you would consider the discount offer and stay with us.

Please advise how you wish to proceed.

Best Regards,

Randy Tarpley

8. 0912我今天的回复:

Thank you very much for the replies.

I agree refund $108.85 to me. My Paypal account is ****** as that was the original payment method used.

LP has very good promise, and I will have to publicize LP to my friends.
I’ sorry that bring the troublse to you.

I will continue to use the domain name(flashpic.org) of LP, and $9.95 as the cost of domain names.

Thank you very much!

最后总结:

      没有及时联系方式,比如Gmail、QQ,Lp只能通过Ticket、邮件,所以你要做好等待的准备。如果很急的话,你就要打电话过去。

      LP还是不错的主机商,承诺30内退款,是能做到的。LP的主机速度对中国来说也是不错的,其实我很喜欢!如果我早一点知道有VPN这种东西,通过VPN就能管理后台,FTP也行的话,我就不要求退款了,就直接建一个让中国看不到的英文站了(虽然英文比较差,不过我认为是一种联系的方式)。

      最后感谢LP,为我提供了用蹩脚的英文交流沟通的机会!

什么?上面的文章不过瘾?我还特意准备了这些:

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7 Comments so far

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  1. Gravatar Icon 一亿度 Says:

    晕,几天没来,就退款了。。。

    Beach回复:
    呵呵,也许是太过激动,于是要求退款了。

  2. Gravatar Icon 简爱 Says:

    哈哈,国外的一般都是有退款保证的
    好几家还是90天呢
    你用Godaddy就好了,就算被墙也可以自主更换IP的
    也不用换主机这么麻烦
    那博主现在的空间用的是哪里的呢?
    感觉速度好慢啊……
    查了一下,是CHINANET Guangxi province network
    难道是广西电信的?

    Beach回复:
    是广西的主机,明网的,还不错!应该不会慢…

  3. Gravatar Icon girlgames Says:

    无奈用了一周,也要求退款,我是建英文网站的,结果一测试,在美国时间,访问速度比国内主机都慢,老外的主机也不可信,

    Beach回复:
    我觉得还是不错的,速度还可以,相对说来空间大啊。
    你说的美国时间速度慢,在国内访问美国主机是要慢一点。

  4. Gravatar Icon Cha Says:

    我现在也用国外空间,感觉还可以,只要没有不良内容,空间ip还是不会被封的。

    Beach回复:
    hehe,我的不知道,可能是共享IP的问题。

  5. Gravatar Icon tianya Says:

    具体是怎么解决的错误500问题呢?
    还有我用的是PHPCMS2007 SP6,后台验证码不显示,我修改成777后就500错误了,怎么让后台验证码出现呢
    具体怎么办,请教

    Beach回复:
    我最后采用的方法是:安装和再卸载FrontPage® Extensions 的方法,这样才解决500错误。

  6. Gravatar Icon 口腔医学 Says:

    我顶上去

    Beach回复:
    感谢顶帖!

  7. Gravatar Icon chancat Says:

    晕。。啊七你不早联系我的。。LP主机我用了三年了。也遇到过被GFW的情况 申请更换IP也蛮顺利 就是老外 给的一大堆问题 烦人,后来又加了独立IP 至今 一直 99%正常运转~
    VPN你才知道。。。。不是吧。

    Beach回复:
    哈,独立IP不错!

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